Would you like to exchange/return your order?
At The Jewellery Hut we guarantee a unique shopping experience. When you receive your order, if you are not satisfied, you are free to change or return your purchase.
Reasons accepted for exchanges and /or returns:
I want to exchange my product for another
I want to change the size of my item
I have received my order in poor condition
I don't like my products
*** We only accept returns and /or exchanges made within 14 days of the delivery date.
What steps must I take in order to exchange and / or return?
Send us an email at firstname.lastname@example.org outlining the reason for return or exchange. In case you have received the wrong product with a manufacturing defect, please outline the problem and also attach images with your email.
Within 14 days from receipt of the order and send us an image that clearly shows the damage, and we will try to verify whether the product is faulty or not. In the case that you are permitted to send the product to our offices. A refund or exchange will be made effective to the purchaser shortly after The Jewellery Hut has verified the said product is defective.
The article must be returned in the same condition in which it was received. Please send us the article using or including the original packaging as well as the instructions, and any documentation that may have accompanied it.
What shipping costs apply?
All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received. In these exceptional circumstances, the delivery costs will be paid by The Jewellery Hut through Paypal or bank transfer.
When will I receive my refund?
When the package has been returned to our office, it will be reviewed by our warehouse before they proceed with the approval of the said return. The product must have been shipped within 30 days of receipt of the order, it must not have been used and must be in its original packaging. If your return is approved, a full refund will be issued within a maximum period of 14 calendar days. You will be notified by email of the transaction. Once the refund has been issued it may take up to 2-3 business days to be effective.